Your satisfaction is paramount.
Our family business has been selling stuff online for over 26 years, so rest assured your satisfaction is most important.
Our returns policy lasts 30 days from your purchase date.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, please contact our customer service team & provide:
A receipt or proof of purchase.
A reason for the return.
Please do not send your purchase back to the manufacturer.
First contact us directly by email at admin(at)fitnesssecrets.net
We will respond to your request and provide a Return Authority (RA) form to accompany your return, as well as a return address.
Goods will only be accepted for return with an accompanying RA form.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Membership Subscriptions
There are certain situations where only partial refunds are granted (if applicable)
Book swith obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
A refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin(at)fitnesssecrets.net.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin(at)fitnesssecrets.net and will provide an RA number.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to the address provided in the Return Authority (RA) sent to you by our customer service team.
Returns are received to a USA address, by our service partners. We will try to provide an address that is as close as possible to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.